Terms and Conditions

Updated February 29, 2016

These Terms and Conditions apply to Vivano Beddings and More Limited website located at www.vivano.com.ng and all services, tools and all other sites where these Terms and Conditions appear (collectively referred to as the “Site”). Please, read these Terms and Conditions carefully before using the Site. By accessing or using this Site, you agree to be bound by these Terms and Conditions and that any such access or use is undertaken at your own risk. These Terms and Conditions may change at any time without prior notice; you are therefore advised to check for any revision by checking the date at the top of this page. If at any time you do not agree to these Terms and Conditions, please do not use this Site.

Throughout these Terms and Conditions, “Vivano, “us, “we, or “our” refer to Vivano Beddings and More Limited. Similarly, “you” and “your” refer to you personally or the entity you represent. “You” also means a user or viewer of this Site.

Certain areas within the Site may have additional terms (“Additional Terms”). By using those areas of the Site, you agree to be bound by the applicable Additional Terms. The Additional Terms are incorporated into these Terms and Conditions, and any reference to these Terms and Conditions includes the Additional Terms.

By using the Site or placing an order with us, you understand and agree that we may share your information with other companies for the purpose of processing your order, including shipping and fraud prevention.

You may make modifications to your order without additional charges only if your order has not been processed by us. Once your order has been processed, your request for order change or cancellation may be subject applicable charges. Once your order has been shipped to you, it cannot be changed or cancelled.

Vivano Beddings will accept your return or exchange of unused, unopened and defective merchandise by mail. Unused, unopened and defective merchandise may also be returned to our office at: 4 Ajani Olujare Street, Alaka Estate, Surulere, Lagos, Nigeria. We will credit you for returns, accompanied by an original receipt, received within 10 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Exceptions: Sale of all food items or consumables is final. If you receive a damaged or defective food item, please contact us with the following information: order number for the item, date of arrival, condition of item at time of arrival, detailed explanation of the issue.

If you determine that you got a wrong order, please contact us right away. Once we establish that an error was made we will ensure that you get your refund, exchange or credit towards your next order. Claims for damaged or incorrect goods, must be made within 24 hours from the date of delivery of your order. We will not be liable for any refund or exchanges thereafter.

We cannot guarantee the availability of any product. A product may be available one minute and be out of stock the next minute. We will make a full refund or give